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The Simply Coffee Service
Coffee accounts for one third of all beverages consumed on the go".
Customer Service
- Compliance with relevant legislative controls
- Training template for daily activities and routines
- Delivery and maintenance of brand standards
- Sales & profit maximisation. Financial control
Training
Training DVDs are distributed With All Coffee Machines
View Online {Flare Training}
View Online {Evolution Training}
Frequently Asked Questions
- Q How much time will my staff have to spend cleaning the equipment?
- A 10 minute cleaning routine at the end of each day. General housekeeping required during busy periods.
- Q Will training be provided?
- A Training will be provided on site.
- Q How is the product delivered?
- A Direct to the store. Orders placed through Simply Coffee telesales.
- Q What is the percentage split on consumption on the different beverages?
- A This will vary from store to store but the following has been the simply coffee market experience: Coffee - 33%, Espresso - 3%, Cappuccino - 24%, Latté - 28%, Tea - 2%, Chocolate - 10%.
- Q How do I promote the new offer?
- A Simply Coffee will provide full range of POS to help promote your new offering.
- Q What is the typical lead time?
- A Delivery and installation is approximately 2-4 weeks from order confirmation.
National Field Based After Sales Support Team
After Sales Support
- Comprehensive site survey before installation including a water hardness test.
- Installation and calibration of all equipment to the customers requirements.
- Full operator / staff training.
- Nationwide team of highly qualified service engineers with an annual service contract after year one.
- All repairs will be completed by a fully trained engineer with 90% of all machine spare parts in their vehicle.
- Our service contract ensures consistency in beverage quality due to preventative interaction rather than reactive maintenence.
- Consistent coffee gram throws and controlled water quality.